Gold Gold - Single Office East of England "Estate Agency of the Year 2014" "For a young agency, this company is outstanding. The team is on a mission to shake off the traditional estate agency reputation; the whole ethos is to become part of the community. They understand that awareness and reputation is based on customer perception so have executed a number of measures to stand out. They have implemented a smart casual dress code so they blend into the high street surroundings, and understanding the importance of interior design as a way of making customers feel comfortable, the office has more of a coffee shop vibe. The team wants to get to know their customers and offer twists on services such as “welcome to your new home” gifts to include pets and children. The central idea is to keep things simple and be the best they can possibly be, and the judges agreed that Ashton & Charters is an excellent agency."